Issac Ware

Refund and Returns Policy

Return and Refund Policy

Thank you for shopping with Isaac Ware! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Return Policy below for guidance on how to proceed.

1. Return Eligibility

We accept returns for products that meet the following criteria:

  • Damaged or Defective Items: If the product you received is damaged or defective, you may be eligible for a return or exchange.
  • Incorrect Items: If the item you received is not what you ordered, please contact us for assistance with a return or exchange.
  • Return Window: Returns must be initiated within 3 days from the date of delivery. After this period, we are unable to accept returns.

2. Conditions for Return

To qualify for a return, the following conditions must be met:

  • Unopened, Unused Condition: The item must be in its original condition, unused, and in its original packaging. Products that have been opened or used are not eligible for return unless defective or damaged.
  • Proof of Purchase: You must provide a proof of purchase (e.g., order confirmation email) to initiate a return.

If the product is damaged or defective, please keep the original packaging for inspection.

3. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Reach out to us within the return window at [email protected] with your order number, a description of the issue, and photos of the damaged/incorrect item, if applicable.

  • Return Approval: Our customer service team will review your request and, if eligible, provide you with instructions on how to return the item. This may include sending the item back to us through a designated shipping carrier.

  • Return Shipping: In cases where the return is due to an error on our part (e.g., incorrect or damaged items), we will cover the cost of return shipping. However, for other types of returns, you may be responsible for return shipping costs.

4. Refunds and Exchanges

  • Refunds: If your return is approved, we will process a refund for the purchase price of the item(s) (excluding any shipping costs) once we receive and inspect the returned product. Refunds will be issued via the same method as your original payment method (Cash on Delivery customers will receive a refund via bank transfer or other agreed-upon methods).

  • Exchanges: If you wish to exchange a product for a different item, please let us know when you contact us. Depending on stock availability, we will do our best to accommodate your exchange request. If an exchange is not possible, we will offer a refund for the returned item.

5. Non-Returnable Items

The following items are not eligible for return:

  • Products not purchased from Isaac Ware: Items purchased from third-party retailers or partners are not eligible for returns.
  • Products marked as Final Sale: Any items clearly marked as “final sale” or “non-returnable” at the time of purchase cannot be returned.
  • Used or Opened Products: Items that have been used, opened, or damaged by the customer are not eligible for return unless defective.

6. Refund Processing Time

Once we receive your returned item, please allow 3 business days for the inspection and processing of your return. Refunds will be issued once the item is inspected and approved for return. Processing time for refunds may vary depending on your bank or payment provider.

7. Contact Information

If you have any questions or concerns regarding your return, please don’t hesitate to contact our customer service team. We are here to help!