Shipping Policy
Thank you for shopping with Isaac Ware! This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from our website.
Please read the following carefully to understand how we process your orders, ship products, and handle any shipping-related queries.
1. Order Processing
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Order Confirmation: Once you place an order, you will receive an order confirmation email from us. This email will contain details of your order, including the items purchased, delivery address, and expected shipping time.
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Processing Time: We aim to process all orders within 7 business days from the time the order is confirmed. Orders are processed Monday to Friday, excluding weekends and public holidays. If there are any delays, you will be notified by email or phone.
2. Payment Method
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Cash on Delivery: At Isaac Ware, we only accept Cash on Delivery (COD) as a payment method. This means that payment for your order will be made in cash to the delivery driver at the time of receiving the product.
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No Prepayments: We do not accept online payments, credit cards, or any other payment methods. Please ensure you have the cash available when your order is delivered.
3. Shipping and Delivery Times.
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Estimated Delivery Time: Delivery times may vary depending on your location. Typically, you can expect your order to arrive within 5-7 business days after order processing. However, delays may occur due to factors such as weather, transportation issues, or high demand.
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Shipping Charges: Shipping costs are calculated at checkout and will vary based on your location. We strive to keep shipping fees affordable and transparent.
4. Shipping Partners
We work with trusted shipping carriers to deliver your orders. We will provide you with tracking information (if available) once your order has shipped.
5. Order Tracking
Once your order has been shipped, we will send you a tracking number via email, allowing you to track the status of your delivery. Please note that tracking may not always be available for all delivery methods, but we will keep you informed of any changes to the status of your order.
6. Failed Deliveries
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Missed Delivery: If the delivery driver is unable to reach you at the provided address, they will attempt to contact you. If the delivery cannot be completed, your order will be returned to us, and we may contact you to reschedule the delivery.
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Failed Payment: Since we only accept Cash on Delivery (COD), we ask that you ensure you have the full cash amount available when the delivery arrives. Failure to pay upon delivery may result in a canceled order.
7. Damaged or Incorrect Orders
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Inspection: Please inspect your order upon delivery. If there are any issues such as damaged or incorrect items, please contact us immediately at [email protected] within 3 days of receiving your order.
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Returns/Exchanges: If the product you received is damaged, defective, or incorrect, we will work with you to arrange an exchange or refund (subject to our returns policy). Please reach out to us at [email protected] for assistance.
8. Contact Us
If you have any questions or concerns regarding shipping, order status, or any other inquiries, please feel free to contact us:
- Email: [email protected]